Your personal information matters to us. This Privacy Policy explains what data ji11 collects, how it's used, and the steps we take to keep it secure for every Filipino player on our platform.
A quick look at the key privacy principles we follow when managing your personal data.
All personal and financial data you submit to ji11 is stored using industry-standard encryption. SSL protection is active across the entire platform to safeguard information in transit.
ji11 only collects the information necessary to operate your account and comply with verification requirements. We do not collect data beyond what is reasonably needed.
ji11 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate and improve your platform experience only.
Access to your personal data within ji11 is restricted to staff and systems that require it to provide the service. Internal access controls are enforced and regularly reviewed.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. We aim to respond to all valid requests in a reasonable timeframe.
ji11 uses cookies to maintain your session, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings at any time.
ji11 is an online gaming platform serving players in the Philippines. When you register an account, browse the platform, or interact with any of our services, ji11 acts as the data controller responsible for your personal information. If you have questions about this policy, you can reach our support team using the contact details available on the platform.
ji11 collects personal data through several points of interaction. The types of information we may collect include:
We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that such data has been collected, it will be deleted promptly.
The personal data collected by ji11 is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government ID details, address, date of birth |
| Processing deposits and withdrawals in PHP | Payment details, account information |
| Fraud prevention and platform security | IP address, device info, activity logs |
| Customer support and dispute resolution | Communications, account history |
| Platform analytics and improvement | Session data, usage patterns (anonymised) |
| Responsible gaming monitoring | Gaming activity, session frequency |
We rely on legitimate interest, contractual necessity, and legal compliance as the basis for processing your data, depending on the specific purpose.
Before processing your first withdrawal, ji11 requires identity verification. This is a one-time process where you submit a valid Philippine government-issued ID — such as a PhilSys national ID, passport, or driver's licence — along with a selfie for matching purposes.
KYC documents are used solely to confirm your identity and eligibility. They are handled with strict access controls and are not shared with third parties except where required by applicable law or financial compliance obligations.
All transactions on ji11 are denominated in Philippine Peso (PHP). Payment processing is handled through trusted local channels, including Philippine online banking, bank transfers, and e-wallets. The specific financial details used for your transactions are processed by the relevant payment provider and are not stored in full on ji11 systems beyond what is required for transaction records.
ji11 does not accept cryptocurrency or credit cards as payment methods for gaming deposits or withdrawals. This policy applies across all player accounts regardless of location.
ji11 uses cookies and similar tracking technologies to maintain your logged-in session, store preferences, and understand how players use the platform. The types of cookies we use include:
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect how the platform works. We do not use cookies to serve third-party advertising.
ji11 does not sell or rent your personal data to third parties for commercial purposes. We may share data in the following limited circumstances:
Any third party that receives your data is required to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond the stated service.
ji11 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and financial record-keeping obligations. Gaming activity records, transaction histories, and identity documents may be retained for a minimum of five years from the date of account closure, or longer where legally required.
When data is no longer required, it is securely deleted or anonymised in a way that prevents re-identification.
As a player on ji11, you have the right to:
To exercise any of these rights, please contact our support team. We will respond to valid requests within a reasonable period. In some cases, we may need to verify your identity before acting on a request.
ji11 takes technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, OTP-based account access verification, and regular security reviews of platform systems.
While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact support immediately and review the guidance on our Platform page.
As part of our commitment to responsible gaming, ji11 monitors account activity to identify patterns that may indicate problematic gaming behaviour. This is done in the interest of player welfare and is not used for any purpose beyond protecting players aged 21 and above. You can learn more and access self-management tools on our Responsible Gaming page.
ji11 may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. The updated date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this page periodically. Continued use of the platform after any update means you accept the revised policy.
For further questions about privacy at ji11, visit our FAQ page or reach out to our support team directly.
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